Refund Policy

Refund Policy

At BuyCapybara.com, we are committed to ensuring your satisfaction with every purchase. If you are unsatisfied with your order, we offer a straightforward refund policy to provide peace of mind.

30-Day Money-Back Guarantee

We stand behind the quality of our products and want you to feel confident in your purchase. Therefore, we offer a 30-day money-back guarantee on all eligible items. If you are unsatisfied with your purchase, you may return it within 30 days of the delivery date for a full refund, minus any shipping fees.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned in its original condition, unused, and in its original packaging.
  • The return request must be initiated within 30 days of the delivery date.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.
  • The item must be eligible for return based on our return policy (see “Return Policy” for details on eligible items).

Initiating a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at [email protected] within 30 days of receiving your order.
  2. Provide your order number and a brief explanation of the reason for the return.
  3. Our customer support team will guide you through the return process and provide instructions on how to return the item.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part or a defective product.

Exchanges

If you would like to exchange an item for a different size, color, or product, please get in touch with our customer support team, and we will assist you with the exchange process.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please don’t hesitate to contact our customer support team at [email protected]. We are here to help you and ensure your shopping experience with BuyCapybara.com is enjoyable and hassle-free.

Thank you for shopping with us!